Refund policy

We want you and your dog to be happy with your order. Here is how refunds and returns work at Furbos.

90-Day Money-Back Guarantee: Parasite Cleanse Drops

Give the drops a real chance. If you don't see a difference within 90 days of your first order being delivered, email us and we'll refund that first order, even if the bottle is empty. No hoops.

How to claim it

  • Email support@furbos.com within 90 days of delivery with your order number.
  • Tell us briefly how you used the drops: your dog's weight, the daily dose and roughly how long you gave them. It helps us improve, and it's how we confirm the claim.
  • Send a quick photo of the bottles you received, opened or not.

What the guarantee covers

  • Your first order only. One guarantee claim per customer, household, shipping address and payment method.
  • Bundles: keep any bottles you opened, even empty ones, and send back the unopened ones. We refund the full first order once they arrive. Return shipping on unopened bottles is on us.
  • Refills are not covered. Orders after your first are part of your Auto Refills plan. You can skip, pause or cancel any time before your next renewal date from your customer portal, and nothing more is charged.
  • Original shipping charges are not refundable.

When a claim can't be honored

  • A chargeback or payment dispute has been opened on the order. The dispute process replaces the guarantee.
  • Repeat claims, multiple accounts or addresses used to claim more than once, or products bought for resale.
  • The request reaches us more than 90 days after the first order was delivered.

Returns on all other products

Other Furbos products can be returned within 60 days of delivery if they are unopened, unused and in their original sealed packaging. Because these are health and hygiene items, opened products can't be returned. Email support@furbos.com with your order number first and we'll send you the return instructions. Please don't ship anything back before you hear from us. Return shipping is the customer's responsibility unless the return is due to our mistake.

Damaged or wrong items

If your order arrives damaged or defective, or you received the wrong item, email support@furbos.com within 30 days of delivery with a photo. We'll send a replacement or a full refund at no cost to you, even if the item has been opened.

Refund processing

Approved refunds go back to your original payment method within 5 to 10 business days, although some banks take a few extra days before the money shows up on your statement. Thanks for your patience.

Questions? Email support@furbos.com and a real person will get back to you.