Contact information

We'd genuinely love to hear from you. Whether you have a question about your order, need help choosing a product, or just want to check in on a shipment, our support team is here and happy to help.

Email us

The best way to reach us is by email at support@kovealabs.com. We read every message that comes in.

When you'll hear back

Our support team responds Monday through Friday, and we do our best to reply to every email within 24 hours (often much sooner). Messages sent over the weekend or on a holiday will be answered on the next business day.

Didn't hear from us?

If a full business day goes by and you haven't received a reply, please don't hesitate to send us a friendly follow-up. Sometimes messages slip through or land in a spam folder, and we never want you waiting. A quick nudge is always welcome and we'll make sure to get right back to you.

Thank you for choosing Furbos. We truly appreciate you, and we're committed to making sure you're taken care of.