CONTACT Furbos
A person in Australia answers
Not a chatbot, not an overseas ticket queue, and not a Gmail address that replies at 3am from another time zone. Email us and you will usually hear back the same business day.
If you are writing about your own animal, tell us the breed, the weight, how long it has been going on and what you have already tried. It is the difference between a useful answer and a generic one.
Send us a message
Faster than emailing us
How do I cancel or skip a refill?
How do I cancel or skip a refill?
One click, from your account page or the link at the bottom of every email we send you. Skipping a month is one click too. No phone call, no retention offer to argue past.
Where is my order?
Where is my order?
Tracking is emailed the moment the label is scanned. Sydney and Melbourne metro is usually next business day, Brisbane and Adelaide 1 to 2 days, Perth and regional 3 to 4. If it has stalled, email us and we will lodge the Australia Post enquiry ourselves.
I want to claim the 60 night guarantee
I want to claim the 60 night guarantee
Email us your order number and one line about how it went. We refund in full, even if the bottle is empty, and there is nothing to post back. Money is back on the original card within 3 business days.
How much do I give my dog or cat?
How much do I give my dog or cat?
Dogs: under 11 kg 1 mL, 11 to 34 kg 2 mL, over 34 kg 3 mL. Cats: under 5 kg 1 mL, 5 kg and over 2 mL. Once a day, into food. One full dropper is 1 mL and the markings are on the glass.
